Refund policy

  • We happily accept returns of most new items within 30 days of the date of purchase for store credit only.
  • We do not return final sale, clearance, used, ripped, worn, or stained items.
  • We must receive your return within 15 days of your return request.
  • Standard shipping timeframe is 3-10 business days (excludes ALL holidays and weekends).
  • We ship orders quickly! As a result, orders cannot be changed, modified or canceled after checkout has been completed.
  • Because our products sell quickly, we cannot provide exchanges. We recommend purchasing your new items right away to ensure they are in stock.
  • Jean Maria Boutique is not responsible for lost or stolen products marked as delivered by the Post Office. If USPS confirms delivery to the correct address, we are unable to provide a replacement or refund for your order.
  • It is the buyer’s responsibility to ensure the shipping address is entered correctly during the checkout process. JeanMaria Boutique will not replace or refund lost orders correctly delivered to the provided shipping address.
  • Please allow 3-5 business days for your return to arrive at our warehouse, and 4-5 business days for our team to process your return.
  • The amount refunded includes only the original purchase price of the products, and does not include original shipping charges. We do not refund shipping charges paid at the time of order or paid to return the item.
  • If you purchase an item with a discount of 30%, or more, off of the normal price, the item is final sale and cannot be returned.

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jeanmariabtq@yahoo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jeanmariabtq@yahoo.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Eligible return items must be unworn, unwashed, in new condition, unaltered, free of hair, deodorant, makeup, stains, smells, rips, etc. Items found damaged or used will not be eligible for return. Purchase verification is required on all returns. No returns on earrings, clearance, or final sale items, including any item with a discount of 30% or more from normal price.


Unfortunately, we cannot accept returns on sale items, clearance items, or gift cards.


Refunds
Unfortunately, we do not offer cash refunds. Items may be returned for store credit only.